Refund policy

Refund & Return Policy
Aura Lighting is operated by JY Commerce LLC. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at cs@shopauralighting.com. Returns need to be sent to the following address:
JY Commerce LLC (Aura Lighting)  
30 N Gould St Ste R, Sheridan, WY 82801, United States
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
If the return is due to our error — you received a defective, damaged, or incorrect item — we cover the return shipping cost and provide a prepaid return label.
For all other returns, including change of mind, the customer is responsible for the return shipping cost. Original shipping charges are non-refundable except where the return is due to our error.
We do not charge restocking fees.
Damages and Issues
Please inspect your order upon reception and contact us immediately at cs@shopauralighting.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including custom or personalized products, items that have been installed or hard-wired, and hazardous materials. Please get in touch if you have questions about your specific item.
We cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 Day Cooling Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at cs@shopauralighting.com.
Contact Us
Company: JY Commerce LLC (dba Aura Lighting)
Email: cs@shopauralighting.com
Phone: +1 (888) 959-0921
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States