Shipping policy

# Shipping Policy

Aura Lighting is operated by JY Commerce LLC. We currently ship to addresses within the United States.

## Processing and Delivery Times

**Delivery time = Handling time (order processing) + Transit time**

- **Handling time:** 1 – 2 business days (Monday to Friday)
- **Transit time:** 2 – 6 business days (Monday to Friday)

Orders placed after 5:00 PM ET, or on weekends and public holidays, begin processing on the next business day. Estimated transit times do not include handling time.

## Shipping Costs

- **Orders of $50 or more:** Free standard shipping
- **Orders under $50:** Shipping cost is calculated at checkout and shown before you pay

Any applicable sales tax is calculated and displayed at checkout.

## Order Tracking

Once your order ships, we email you a tracking number. Please allow up to 24 hours for tracking information to become active with the carrier.

## Returns and Return Shipping

We accept returns within 30 days of delivery. If the return is due to our error (defective, damaged, or incorrect item), we cover return shipping and provide a prepaid label. For all other returns, including change of mind, the customer pays return shipping.

Full details are in our [Refund & Return Policy](https://shopauralighting.com/policies/refund-policy).

## Lost or Delayed Shipments

If your shipment does not arrive within the estimated window, or appears lost in transit, contact us at <cs@shopauralighting.com> and we will investigate with the carrier and make it right.

## Incorrect Addresses

Customers are responsible for providing a correct shipping and billing address. If you notice an error, contact us as soon as possible. If the order has already shipped, a refund cannot be processed until the product has been returned to us.

## Contact Us

- **Company:** JY Commerce LLC (dba Aura Lighting)
- **Email:** <cs@shopauralighting.com>
- **Phone:** +1 (888) 959-0921
- **Address:** 30 N Gould St Ste R, Sheridan, WY 82801, United States